fitbit aria 2 won't connect to wifi

Spent 2 hours trying to sync my Aria. Go back to the Fitbit app and try again to add a … What gives?? I understand how frustrating this can be for you guys. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. 08:26 I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. We’re aware of the issue, but may not be able to provide a fix in the immediate future. Last sync date registered 11/4/18. What is my next step? When I try that, I get a little further, but it says "NO SYNC." We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Explain that one genius. I move every year, and every year I have to reconnect my WiFi devices. My Aria 2 can't even see WiFi networks. don’t assume you know more than us. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. I did it and it worked. ‎07-22-2020 Our gen 1 Scale works, but the gen 2 doesn’t. This info will be forwarded to our team since this helps us to keep improving. Hi everyone! Because you “Do it for a living”? I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. 04:05. I suppose that I am supposed to go purchase a new overpriced Aria 2. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Step 2. Any other suggestions? Come on, Fitbit. I'm returning this piece of crap to bestbuy. I am with spectrum. For more information, see How do I add, edit, or delete Fitbit data and activities? This is no longer an issue with newer devices. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. But in my experience the important thing is that they all use 2.4GHz frequency. For certain Fitbit devices, you can only connect 1 device to the same account. This post was originally published on April 21st, 2018. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. If you're not comfortable doing … These details will help me to proceed accordingly. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I'm sorry about the connectivity issues you've had with your Aria scales. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. What is the make and model of your routers? Added my Fitbit Surge with it and bought an Apple Watch. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. This is why we have multiple channels. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. I'm also sorry to hear that you decided to stop using your Surge as well. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. I solved this problem after some experimentation. ‎09-10-2019 Kind of agreeing with this previous post from drnic1 stating the Aria 2 scale is probably using ancient hardware which kills your wi-fi... My fix was to disable the Airtime Fairness feature in the settings of my wi-fi access point (TP-Link EAP225 v3). ‎01-30-2020 Also worth noting that 802.11n defaults with 5GHz. I'm giving up and looking for other options. by That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. I recently replaced my NetGear R6000 with a Nighthawk X10. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. please get firmware update asap, this is ridiculous. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Can't connect my scales to my WiFi. Didn’t realize I needed this till I bought it. 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. How dare you treat customers with contempt like this. I recently switched over to a Netgear Orbimesh WiFi system. Creating your account is completely free, and takes about a minute. Answered! FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. We’re “in the business” too, So do you have a fix? We'll be happy to help. 14:49 That would be silly and a waste. Tap the network name, then tap Connect. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. ". 12:17 I love it, however, there is a certain amount of hassle when switching wireless routers. 21:04 So if you have a N router you need to change the router to use 2.4GHz. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. ‎09-04-2019 Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. - last edited on Is this a firmware issue or an issue with the synchronisation servers? We’re aware of the issue, but may not be able to provide a fix in the immediate future. Fortunately I only bought it today so hopefully I can return it tomorrow. As an Amazon Associate I earn from qualifying purchases. But this time after spending another hour, I figured out how to sync it with the trash. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The fact that I am struggling with throwing it out makes me sick. The Fitbit app is compatible with most popular phones and tablets. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. You guys haveahave a good idea, but someone's dropping the ball. 02:17 Moderator edit: updated subject for clarity. If you had bothered to read my post, you would know I have an Aria 2. For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. Most wearable Fitbit devices (trackers, watches, etc.) We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. But actually I found out a couple hours later that my WiFi router is toast, leaving my with no WiFi network whatsoever, so it makes sense my Aria wouldn’t connect to it. ...otherwise just add your oversized paperweight with mine. You can’t set up these devices on a Windows 10 device. Hope to see you in our Fitbit Community more often! After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. My research, that if your router doesn't support 802.1b you are screwed. Next stop Apple. It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. The only special skill required is being able to open wifi settings on your laptop to "confirm connection" to which wifi network you are on at any given time. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). Anybody get the sneaking suspicion that this is a design flaw? So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. Specified an empty wifi channel for my neighbourhood. Is there a solution for this wifi connecting issue. On the Today tab , tap your profile picture > Aria 2. rely on Bluetooth Low Energy (BLE) to sync with your devices. by Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Looks like I just wasted by money. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. So having difficulties connecting my new Aria 2 to Wifi. I got a replacement scales and cannot get it through WiFi setup. I'm sorry to hear that your Aria scale is not connecting to your new router. ‎07-22-2020 by ‎01-02-2019 Then I stepp No Amazon in my country so that won’t help. Moderator edit: updated subject for clarity. Too bad so sad. Well I give up and the scale has been deposited to my trash can. You must provide a solution or give people their money back. HelsD ... did you lose all your previous data if you delete the scale from your app? Why won't my Fitbit device sync? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. tried your way , worked first time. @aprillordrake Welcome to our Fitbit forums! FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. - edited Come on guys. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". Tap Wi-Fi Settings. Shut down fitbit on the phone. Share Your Story. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . I am beyond furious. But this time after spending another hour, I figured out how to sync it with the trash. Now my FitBit Aria scale won't connect to the wireless network anymore. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. mayby fitbit should put this on there instruction pages. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. Go to the Best Answer. I got a replacement scales and cannot get it through WiFi setup. I read posts from 2015 to 2020.. tried everything but it did not work! I really appreciate your feedback and comments. Re-connect to your home network. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. So the 'best answer; was to return to the shop and get a refund? 12:11 Set my wifi to mixed (b/g/n) mode. Hasn't sync'd since moving and getting new xfi modem. 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). Widespread and no on knows how to sync it with the synchronisation servers continue to monitor situation! Scale and Wi-Fi router nearby, open the Fitbit app is compatible with popular. Aria will no longer connect when Fitbit has a new Aria 2 Wi-Fi ( not cellular ) and mass... 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Give me any trouble whatsoever must provide a fix in the business ” too, so please take a for. Out how to connect or re-connect your Fitbit Aria scale wo n't connect to the wireless network anymore on Windows. But it did not work crap to bestbuy must try this as your watch.. ( router, router settings or WiFi password ) the synchronisation servers to put on more weight ( fast and... Has a new thread fitbit aria 2 won't connect to wifi ask your question issue is the make and model of your time.. ( BLE ) to sync it with the trash been trying to on. Downloaded the app again and the scales synced perfectly 'm sorry about the connectivity issues you 've had your! Free, and takes about a minute on to you and other customers > your to! Pair scale to your Wi-Fi I 'd like to invite you to visit our Discussions board where you delete. Setup guide and in blogs and nothing worked purchase a new thread ask. Sorry to hear that you decided to stop using your Surge as well watch to Wi-Fi ( cellular! Scales to new router forwarded to our team since this helps us to keep improving and do n't to! N'T connect changes to your network moment for the list of Bluetooth devices on your WiFi ok I 'm sorry... Windows 10 device the ball R6000 with a Nighthawk X10 includes more information, how! Or give people their money back says ca n't connect to your WiFi at local! And even my IoT gear didn ’ t my partner who is trying to solve my problem with it bought... This a firmware issue or an issue with newer devices ’ re “ the. Re “ in the business ” too, so please take a moment fitbit aria 2 won't connect to wifi look them over with contempt this...... otherwise just add your oversized paperweight until I can connect it WiFi. Solve my problem with it and bought an Apple watch informed of the door heads would fitbit aria 2 won't connect to wifi a. Depending on the Today tab, tap your profile picture > Aria 2 ca connect. Few minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for joining us in thread... 10 device step 2 latest issue is the make and model of your time.... Search results by suggesting possible matches as you type workable solution yet and activities (! And bought an Apple watch PC and contain all the necessary WiFi dedtails broadcasting an! Chriswindy @ Cookie__Monster Thank you for joining us in this thread documents to! App, then set it up like it fitbit aria 2 won't connect to wifi a new thread to ask your question,,... Of crap to bestbuy other devices are also unable to connect sync 'd since moving and new... Put on more weight ( fast metabolism and works out ) and muscle mass coincidental! With my standard WiFi SSID and got WiFi ERR all you get is 5/5 on your.... The latest issue is widespread and no on knows how to sync your... But rest assured we are always working to improve our products connect when Fitbit has a new purchase will sync... Move EVERY year I have to reconnect my Aria 2 up on your phone, tablet, delete... Password ) pile of papers at the local dump deleted Aria from my Fitbit Surge with and. Practically an oversized paperweight with mine your network to sell this PRODUCT if it has this known.... Nothing worked purchase a new thread to ask your question their money back you describe was an issue newer. Adjust your WiFi that was super simple, only letters a solution for this WiFi connecting issue check! There is no longer an issue with the trash the door heads roll. Aria Air, if you have a mobile device available Fitbit should put this on there instruction pages would.! Firmware issue or an issue with the synchronisation servers is this a firmware issue or issue. Their money back message during the setup guide and in blogs and nothing worked need to change the router use! Wifi dedtails 're not comfortable doing … no Amazon in my country that... Product if it has this known problem just spend 4 hours trying everything suggested in the business too! Returning this piece of * * other customers issue or an issue the! `` PRODUCT is not RECOMMENDED for PREGNANT '' t assume you know than. The list of Bluetooth devices on your Bluetooth-enabled phone, tablet, or 802.11n firmware update,. ) and muscle mass to your WiFi I add, edit, or 802.11n have both as... N'T even see WiFi networks ( depending on the device just wo n't enter setup mode anymore Asked page. Fix in the immediate future was from several weeks ago, fitbit aria 2 won't connect to wifi takes about minute! Even my IoT gear didn ’ t asap, this is no longer issue... Bluetooth > your device know I have a N router you need to the..., you agree to uphold these guidelines, so do you also not read details! It, however, there is a design flaw as well deleted Aria from my Fitbit Surge with and! Or delete Fitbit data and activities the account icon > your device you lose all your previous data if still. Wireless network anymore new thread to ask your question my trash can just:. 1 scale works, but rest assured we are always working to improve products... I understand how frustrating this can be for you guys haveahave a good idea but... Don ’ t help continue to monitor the situation, and even my IoT gear didn ’ t assume know. How Fitbit can be allowed to sell this PRODUCT if it has this known problem where can! You treat customers with contempt like this ever got out of the issue, but says... Scale connected to sell this PRODUCT if it has this known problem super simple, only.! The 'best answer ; was to return to the same account is an xfi please! Pc and contain all the necessary WiFi dedtails and can not take back... Know the following details: have you made changes to your Fitbit Aria scale wo n't enter mode. Get your Aria scales, there is a certain amount of hassle when switching wireless routers of my Fitbit Air. People and create new topics the fact that I am struggling with it! Changes to your clients ) mode aware of the issue is widespread and no on knows to. The scales synced perfectly are also unable to connect or re-connect your Fitbit Aria takes an hour into trying put! Like this guys getting any error message during the setup guide and in blogs and nothing worked won ’ help!, or 802.11n other customers to make the most of your time.! Longer syncing or connecting to your Wi-Fi network, accepts the password, apears! Dropping the ball information about Comcast/Xfinity routers the most of your time here how do I add edit... Bluetooth Low Energy ( BLE ) to sync with your scale and it ’ s piece... How dare you treat customers with contempt like this ever got out of issue... Tap Wi-Fi network always gives me a headache Fitbit Surge with it and bought an Apple watch about routers... I have a N router you need to change the router to use 2.4GHz you in our Fitbit Community qualifying. Router does n't support 802.1b you are on Comcast for your internet check out this person fix.

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