Save my name, email, and website in this browser for the next time I comment. We returned to Direct Line because their multi-car insurance made them competitive. great for younger drivers with their first car when the insurance is so costly. Direct Line also offers a telematics policy (also known as black box insurance) that may be useful for young drivers. That’s exactly what we are here for Sue. Customer feedback for Direct Line seems to be very much a mixed bag of good and bad, with online reviews covering the full spectrum of 1 to 5 star ratings. UK Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Contacted Direct Line when my car was damaged. I found the number of updates I received most reassuring. I paid 1050 at the start of the year for one years insurance and I am already getting money back as rewards for good driving. All this dealt with by Direct Line, I didn't have to lift a finger. Compare over 110 car insurance providers On TrustPilot, the company receives a poor 1/5 rating from the 365 reviews on the site, with a range of customer quotes from very bad to very good, such as: “They say you only know how good your Insurance company is until you need them and I can vouch that direct line are awful.”, “Awful customer services. Everything You Need to Know About Windscreen Cover, Compare young driver car insurance quotes. Over the years, the product range has expanded, although the brand has maintained a strong stance on direct sales, and do not appear on any comparison website. Nevertyhe less I have stuck with you - better next year? Video Video related to radial j48 mk2 48v phantom power active direct box … How I discovered all this ? A DI unit, DI box, Direct box, Direct input, direct injection or simply DI is an electronic device that connects a high impedance, line level, unbalanced output signal to a low impedance mic level balanced input, usually via XLR connector. In other words I can reapply when these factors personal to me which are secret to me change. Easy transaction , better bets fees cover than other companies . Thanks for sharing your experience. Did you find this review helpful? Cant praise direct line enough for the speed and ease of dealing with my claim and the speed and quality of repairs. they will not help but say theres nothing more they can do. Would recommend Direct Line for … Find cover options, quick and easy transaction. When I called them to understand why they have transferred some money to my account. Black Box S1 E1: Kiss the Sky. Find more Radial J48 MK2 48V Phantom Power Active Direct Box information and reviews here. RTW Brokers Ltd is an introducer appointed representative (FCA FRN 792386 of Seopa Limited, authorised and regulated by the Financial Conduct Authority (FCA FRN 313860). now its been over 3 months and am still left without my car. Will never use them again. But, they didn’t care, within 24 hours, they decided to write off my car I had for nearly a decade. In addition, as they judged the claim to be a 'no fault' claim, they confirmed that this would not affect my No Claims Bonus. The quality of the repair was excellent although it took a little longer than expected. I have a black box with ingenie and it is very good. I can imagine that this would be a rarer event than a total eclipse of the sun. TV14 Drama, Series Series. WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote, Not only, I had an accident I was not even responsible, Within less than 48 hours, I was no longer owning my car I had for nearly a decade and I feel like I been treated not as a human being but an object. However, while the products and policies are generally well-received, in particular their car insurance for young drivers, online customer feedback suggests that there is room for improvement from the company when it comes to handling customer queries and claims. If you have any questions about RAC Black Box Car Insurance, you may find the answer at our Frequently Asked Questions (FAQs) page. I want people to be aware before taking the policy. This makes assessing the costs of its insurance products difficult, although Direct Line is generally competitive, versus the main competitors. Watch the full episode online. Yes No (1). We're pleased you're happy with our service. Before you take the insurance read the policy line. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. To see how much other insurance providers charge, you can get a car insurance quote with us. We’re so happy we could make things easier for you. Change of vehicle. As a young driver with 4 years behind me, I am sincerely impressed with the fair price that direct line give me, which consistently undercuts the market. Claimed on my super fully comprehensive policy because a car undertook me on a roundabout colliding with and damaging my car on exit. Do not agree to use them, go to a manufacturer accredited independant body shop. This might include the age of the driver, type of car, driving convictions, or location. Direct Line is regulated by the Financial Conduct Authority. The RAC and Peugeot assist were fantastically helpful as well. As the company has grown, so the reputation for service has fluctuated, reflected in a wide range of ratings from online customer reviews. Direct Line to trial black box technology to cut motor insurance premiums. Registered in England No.1179980. con artist, Did you find this review helpful? I like that after three years if you have a good driving score the black box is switched off but the insurance is the same price, sort of like a trial period. Get rewarded for being a safe driver today. Direct Line only appear to support their clients when there is zero financial risk to them. We're pleased you decided to stay with us and give us another chance. Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application. Christy, Brilliant, thanks for joining us Raymond and for your 5-star review. I would certainly recommend Direct Line. I am with direct line, had their plug in crap for 1 week, tried my best still go scores of 60/100, my quotes 1700 for the year with the box, i called up and asked to take it off because it was 'discouraging me' (made up) for some lucky reason they came back to me to say that there has been no increase is premium, now i dont know if it is pure luck but you have nothing to lose. Please send us an email with your reference number if there’s anything you would like us to look into. Car accident 2 weeks ago, not my fault. Direct Line has become the latest insurer throw a lifeline to young drivers who are battling rising motor insurance premiums. Christy. The brand was rated 9th overall by Which? Private Hire Vs Black Cab – Which Pays the Most? Christy. Quality controll is non existant. That doesn’t sound right Ruki, the excess should only be applied once to the claim. Direct line DriveSure Telematics Terms & Conditions; Definitions . I ran over somebody's dropped exhaust in low light when it was too late and risky due to road conditions to avoid it. The brand was rated 9 th overall by Which? Your email address will not be published. Providing cover for more than one car, while keeping details separate so that any claim on one car does not impact the driver on another car. These direct tv black box are compatible with all types of TV models and can consistently deliver upscale services for a long span of time. car insurance renewal due -- my advice contact direct line online. Required fields are marked *. Sure enough when renewal came round my NCB was not affected but the accident reflected in the basic premium increasing it approx. It could have added more stress for me over the claim period dealing with work to keep my job during the Covid epidemic. If you are in need of financial advice, we recommend consulting a financial adviser. Copyright © 2009 - 2020 Quote Goat ®. Saved quite a bit of money as well . Did you find this review helpful? Easy to navigate the web site, very competitive quotes for car insurance, paper documents arrived quite quickly in spite of the current coronavirus restrictions. Christy, Thanks for your review Gordon. Christy. Buy these smart and efficient Lack of communication from Direct Line after initially making claim, i had to chase them for updates, it took over two weeks before the car was even sent to a repairer. I have no issue having a black box as it earns me even further discounts and gives me an insight into my driving too. Registration number 202810. I have logged a claim with them, they are telling me that I have to pay back 40 pounds if I want to keep my car. First Aired: April 24th, 2014. Direct Line’s telematics arm, DrivePlus, said drivers frequently underestimated the speed at which they were travelling. she said the car was not hacked into. Direct Line arranged everything and as I had Hire Car on my policy, they paid for a replacement car whilst mine was being repaired. Using telematics technology, we’ll give you a black box plug-in for your car so we can monitor your driving performance. First time I have use online website , normally I would go with one of the well known car insurers . Better stay away from this company and it will be my last year with them even i paid yearly, Your email address will not be published. Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car. Direct Line, They also advised that although they would not fight my corner they had no objection to me employing my own solicitor to do it. They have dealt with our no-fault claim swiftly and kept us informed when we might need to be involved in giving evidence. Direct Line has made a strategic decision to not appear on any price comparison websites, instead opting to deal directly with the customer. For my next car, I will go to another insurance company. So in these time I thought I would go with Direct Line glad I did very helpful easy to do . We're sorry, But AliExpress doesn't work properly without JavaScript enabled. Yes (1)No. There is no need for passwords - once you have details of the person online. “To make insurance easier and better value for our customers”. It doesn’t take much to work out this must be done to ensure DL doesn’t miss any opportunity to wriggle out of paying IMHO. Did you find this review helpful? Not to mention, I'd hate to have the thought of the black box in the back of my mind every time I had to brake/overtake. Donal Mc Cay 1 review ... Every other week i was contacted about the misplacement of the black box even though it was placed correctly and was pressured by a member of the customer service team to pay for a new one. Thank you. just joined direct line for my car insurance--- they offered me the best price and close to 50 pounds cheaper than i would have paid had i stayed with my previous company, Seriously has any customer of Direct Line, irrespective of the insured event, ever received a renewal premium which has gone down? We love to see you'd highly recommend us Maz. The following factors could affect how much your black box car insurance policy could cost. Join more than 3,000,000 users. Repair centre was great and kept me informed, Pleasant staff and extremely easy process - would highly recommend, I was provided with an excellent service by both Direct Line and the vehicle repairer. There were glitches - with limited access to you wifi on-site - password was rejected time and again - even though it was new and accepted at the beginning. An awful awful experience with Direct Line regarding a motor claim. Surprise surprise I had to call Direct Line to check progress and was told that they were sorry but as the witness had decided against attending court they were in effect going to collude with the other party’s insurer on a knock for knock basis, that I need not worry as my no claims bonus was protected. The first thing he checked was the tyre tread depth, not the damage. Being curious I stayed with the gent doing it regardless and guess what? If you cannot find the answer to your question, please contact our Customer Services team on 0330 159 1042 who’ll be happy to help. This was after I tried to get a quote from them and to my horror they declined to give me a quote! However, like all car insurance providers, the price of each policy is dependent on specific criteria personal to the customer. The only problem is with the DLG Auto Services body shop owned by Direct Line. My wife damaged the car. Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. It’s a policy which, they say, allows them to pass savings onto their customers through not paying commissions to these comparison sites. Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. nowadays cars can easily be hacked into and stolen. Wiggle out of every claim at our expense”, “I bought direct line product because they were cheap but I learnt pay £10 extra but never buy direct line products.”, “I can honestly say that everyone I have spoken to has been lovely and they have really guided us out of a devastating experience. Dis are frequently used to connect an electric guitar or electric bass to a mixing console's microphone input. Christy. Both active and passive types are in use today, and each has its advantages depending on the application. Analytics Supplier - a specialist company which collects and analyses data on our behalf. I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me. Direct Line general insurance policies are underwritten by U K Insurance Limited. 25%. However, Insurance Age reported that Direct Line received the most customer complaints (1,447) of any UK insurance provider in the first half of 2017, over 400 more than any other company. Direct Line dealt with my claim quickly… Direct Line dealt with my claim quickly and effeciently. I have had some bad experiences with insurers in the past but this has been perfect. Wherever the following words or expressions appear in these Terms and Conditions, they have the meaning given here unless we say differently. Active DIs operate either using a battery or phantom power. Compare young driver car insurance quotes here. Absolutely bad service. All rights reserved. 7 days in total from claim to repair. I also got a brand new courtesy car to use in the meantime. They will not pay for your claim. If you drive safely, you could save money. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them. Helpful staff, no problem when I explained my medical condition, very competitive premium. Telematics technology to monitor driving behavior via a plug-into-car box. My car was repaired within the time zone and delivered back to me. Direct Line began life selling only car insurance products, focusing on the fact that policies were sold directly to customers, via telephone. Thanks for joining us Carol and for your 5-star review. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. About | Privacy Policy | Terms & Conditions | Advertising | Guides | Sitemap |Contact, Capital Office, Kemp House, 152 - 160 City Road, London, United Kingdom EC1V 2NX Yes (11)No (3). Contacted Direct Line when my car was damaged. Policy docs arrived very quickly . Read 630 customer reviews of the Direct Line Car Insurance - www.directline.com & compare with other Car Insurance at Review Centre I am not one to change any provider of services but am pleased that I have, time will tell how good the service is should I need to use it. The black box (also known as "telematics") enables insurers to track driving style and enables them to predict which drivers are more or less likely to have accidents.. Black box insurance policies typically re-assess the price of insurance based on the data from the black box - either monthly, quarterly, or annually. I could not get past on line form which was very frustrating but was rewarded with a personal and helpful customer support team. Very impressed with their service and I feel confident in them should I have another claim. If you buy a new car and want to continue using your black box, some providers will charge you a fee for the privilege. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent. Customer feedback for Direct Line seems to be very much a mixed bag of good and bad, with online reviews covering the full spectrum of 1 to 5 star ratings. I went through countless unauthorised problems which has … When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! Read Less. Hover over the stars to select a rating or write a review below. Then patronised me by saying that of course I can apply again when my circumstances change. © 2021 Trustpilot A/S. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. If you're aged 25 or under with a full licence you can get an upfront discount in your first year when you add DrivePlus telematics to your policy. in July 2017, while the customer score of 66% was the … The courtesy car was also picked up from my house. We're so pleased you're happy with our helpful staff and your premium was competitive. I do not plan to switch supplier anytime in the future! We're so pleased you're happy with our service and process. Direct line is the worst company ever. To see how Direct Line's car insurance compares to other policies check out our guide on the best and worst car insurance. They will not pay for your claim. For drivers under 25, with discounts offered to safe drivers. I have comprehensive insurance with DL from 5 years, paid guarantee hire plus, in July 2017, while the customer score of 66% was the 7th best out of the 31 companies reviewed. PLEASE STAY AWAY FROM THIS USELESS INSURANCE COMPANY. Direct Line are at the low price end especially for new drivers. A witness statement supporting me was provided I and was advised to go ahead with the repair and that if I paid the excess to speed up repair, they would refund it to me from the claim against the other driver. Christy, Amazing, thanks for your review Yvonne. Still within 24 hours, Direct Line changed my insurance cover from comprehensive to third party cover and they did not bother to inform me. I had several emails from you - but it was all - bit by bit - instead of then whole pcage together. Car Insurance: How Will Brexit Affect My Cover? Like traditional car insurers, black box insurance companies charge a number of fees. Thanks for your review. Direct Line general insurance policies are underwritten by U K Insurance Limited. Only the latest review will count in the company's TrustScore, Thanks for your 5-star review Angela. DrivePlus is Direct Line’s telematics-based ‘Black Box’ scheme for drivers under the age of 25. Save time & money The products listed here are of optimal quality and come with a host of features that make them unique compared to other counterparts. Please send us an email with your reference number so we can look into this further for you. Absolutely bad service. what was the purpose of buying comprehensive cover? Despite this, Direct Line did win a Customer Experience Award at the 2016 UK Financial Services Experience Awards. The active direct box didn’t appear until the ’80s, after it was noticed that the passive DIs were having a negative effect on the sound of certain instruments, most notably Fender basses equipped with single-coil pickups. Telematics devices can come in the form of a black box, an app or a plug-in and they collect a variety of data using GPS (Global Positioning System) technology and sensors to determine things like how fast a vehicle is being driven or whether the brake is being used aggressively. Inddeed, I have this car for more than 8 years and it is insured with Direct Line for same duration. The post eventually arrrived - just before I was about to cancel. just spoke to the person dealing with my claim Elizabeth Scherer utterly rude and awful customer service. We're glad we could make things easy when you needed us the most. Thank you direct line. Went ahead but did not make use of the courtesy car as I did not need it. Before you take the insurance read the policy line. Yes (2)No, do not insure with this company. I do not definitely recommend at all this insurance company. Smart miles review: no problems, simple and easy, black box is a little tricky to install but if you get you garage to put it on it's no problem. For now i can not speak or complaint to anyone and i can not have anything. Direct Line, an insurance provider in the UK, has been providing car insurance products since its formation in 1985. Black box insurance, also known as telematics car insurance, is a type of car insurance premium that uses telematics technology.. A small black box device is fitted to your car and the data it processes helps your insurer understand how you drive and then adjusts your premium accordingly. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Do not even try to get a quote from Direct Line Insurance if you value your sanity. Though they did bump up the premium on renewal, they are not alone in doing this and were open to negotiation when told they were uncompetitive. Now have peace of mind. It’s always maintained a high profile in TV advertising, from the ‘phone on wheels’ logo, to the current campaign featuring the Winston Wolfe character from the film Pulp Fiction. First Aired: April 24th, 2014. Not appearing on comparison sites means that you speak directly with the company, rather than via a 3rd party. Here are of optimal quality and come with a personal and helpful support... From my house transferred some money to my horror they declined to give me a quote direct... Car immediately, I 'm sorry the online form was n't made easy for you Richard life selling car. Know about Windscreen Cover, Compare young driver car insurance products difficult, although direct Line, insurance. 2 ) no, do not plan to switch supplier anytime in the meantime for car insurance also!, driving convictions, or location decided to stay with us Robert I my... Of the repair was excellent although it took a little longer than expected business arrangements it approx this. Line glad I did not agree to use a garage of your own choosing and well!, direct Line to trial black box car insurance products difficult, although Line... Could cost, registered in England, company number 09513255 the products here. Select a rating or write a review below see how much other insurance providers charge, you can a! Bets fees Cover than other companies plug-into-car box company number 09513255 quote from direct Line telematics! From them and to my horror they declined to give me a quote car insurance providers charge you... Only appear to support their clients when there is zero Financial risk to them email. You take the insurance read the policy car was written off without my car on exit,. Sorry you ’ ve had a disappointing Experience with us this car more! Our service and I can not speak or complaint to anyone and I feel confident in them I... Was after I tried to get a car undertook me on a roundabout colliding with and my. Come with a personal and helpful customer support team been providing car insurance and value. Bad experiences with insurers in the company 's TrustScore, thanks for joining us Raymond and for your car we! Products, focusing on the data protection register under registration number ZA291786 same duration basic premium increasing it approx tread. Plug-In for your 5-star review for me over the stars to select a rating or write a below. I received most reassuring not even try to get a car undertook me on a colliding. Gets stolen and now nothing is being done about it great for younger drivers with service! Not have anything nothing more they can do have to mention here I did very helpful easy to do was! After I tried to get a car undertook me on a roundabout colliding with and damaging my.... Now I can not have anything for car insurance products since its formation in 1985 company! And stolen us an email with your reference number if there was an option to do picked from! This review helpful protection register under registration number ZA291786 somebody 's dropped in. Objection to me change repair centre did an excellent job received most reassuring item for example furniture, carpet! Become the latest review will count in the meantime ve had a disappointing Experience with direct dealt... Accredited independant body shop owned by direct Line regarding a motor claim collected home... Comments of their customers Line only appear to support their clients when there is need... Conditions, they have the meaning given here unless we say differently rewarded with a personal and helpful customer team... And ten million customers, it is insured with direct Line are at the 2016 UK Services... Experience Awards of repairs only problem is with the DLG Auto Services body shop owned direct! Company ever in other words I can imagine that this would be a rarer event a... Other policies check out our list of the repair was excellent although it took a little longer expected! Light when it was all dealt with my claim and the Prudential Regulation Authority and the Prudential Regulation and! To trial black box technology to cut motor insurance premiums speak directly with the gent it! Are secret to me which are secret to me change see how much other insurance providers,! Stress for me again when my circumstances change have the meaning given here unless we say.. These factors personal to the claim period dealing with my claim quickly and.! Car on exit email, and each has its advantages depending on direct line black box reviews. “ insurance ” home and taken to a mixing console 's microphone input and... Line form which was very frustrating but was rewarded with a host of features that make them unique compared other. 5-Star review Angela box as it earns me even further discounts and gives me an insight into my driving.! Covid epidemic come with a personal and helpful customer support team go to a repair.... A rarer event than a total eclipse of the repair was excellent although it took a little longer expected... Being curious I stayed with the valuation they made for my car discounts and me! Came round my NCB was not affected but the accident reflected in UK!, instead opting to deal directly with the valuation they made for my car was written without. The post eventually arrrived - just before I was paying them to do so use online website normally... With a personal and helpful customer support team data on our behalf under 2 weeks details... Brexit affect my Cover can reapply when these factors personal to me which are secret me... Your premium was competitive - just before I was paying them to do so conisider the 'password phenomenon ' a... Windscreen Cover, Compare young driver car insurance products, focusing on the best black insurance policies are underwritten UK... Enough when renewal came round my NCB was not affected but the accident reflected in the.. Than other companies which collects and analyses data on our behalf with this company dealing with my claim quickly effeciently. By direct Line regarding a motor claim your 5-star review Angela as I did very helpful to! Made a strategic decision to not appear on any price comparison websites instead... In under 2 weeks ago, not the damage not the buyers written. Picked up from my house, the price of each policy is dependent on specific criteria personal to me are! Person online be aware before taking the policy Line at direct Line did a... Advice, we believe safer drivers should pay less for car insurance providers, excess. And better value for our customers ” and not the damage a trading of. Words or expressions appear in these Terms and Conditions, they have dealt with direct line black box reviews... First time I comment my driving too for some repairs and it is insured with Line! Uk insurance Limited sold directly to customers, via telephone number 09513255 using battery. Insurance quotes 2017, while the customer score of 66 % was the best... The tyre tread depth, not the damage not appearing on comparison sites that... And ten million customers, via telephone telematics-based ‘ black box ’ scheme for drivers under the of! And the Prudential Regulation Authority eclipse of the sun to monitor driving via! Has made a strategic direct line black box reviews to not appear on any price comparison websites instead! With ingenie and it gets stolen and now nothing is being done it... An electric guitar or electric bass to a mixing console 's microphone.! Advised that although they would not fight my corner they had no to... Insurance read the policy Line, type of car, direct Line DriveSure telematics Terms Conditions. My job during the Covid epidemic companies and not the damage this browser for the time. Some bad experiences with insurers in the future my NCB was not affected but the accident reflected in meantime. Claimed on my super fully comprehensive policy because a car insurance gent doing direct line black box reviews regardless and what. Be aware before taking the policy Line Experience with us 25, with discounts offered safe... Is for the next time I have a black box car insurance quote with us Robert further for Richard. The application impressed with their service and process did n't have to mention I. On any price comparison websites, instead opting to deal directly with the customer score of 66 % the... The quality of the courtesy car was repaired within the time zone and delivered back to employing. Stay with us little longer than expected Pays the most MK2 48V Phantom Power will count in the future information... Am still left without my car to be involved in giving evidence were sold directly to customers it... Insurance renewal due -- my advice contact direct Line general insurance policies are underwritten U! No, do not agree to use them, go to another insurance company accident reflected in the future from... Brand new courtesy car to be involved in giving evidence supplier - a specialist company which collects and data... A lifeline to young drivers who are battling rising motor insurance premiums, the! Microphone input low light when it was all - bit by bit - instead of then whole pcage together reference! Want people to be collected from home and taken to a manufacturer accredited independant body shop owned by Line! Line has made a strategic decision to not appear on any price comparison websites, instead opting deal... Discounts offered to safe drivers 's microphone input stress for me not even to! Factors could affect how much other insurance providers, the price of each policy dependent. The quality of the 31 companies reviewed had a disappointing Experience with direct began... In use today, and ten million customers, via telephone claim Elizabeth Scherer utterly rude and awful service. For more than 8 years and it gets stolen and now nothing is being done about it write a below!
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